01First response and qualification
How to answer an initial inquiry in a clear, professional way oriented to the next step.
The goal is to understand what the person needs, which information to request and how to avoid replies that cool the conversation down.
02Offer presentation
How to explain a product or service in a simple, concrete way focused on value.
You will work on message structure, benefits, prices, packages and ways to present the proposal without making it long, confusing or unconvincing.
03Objections and follow-up
How to answer common doubts such as "I need to think about it", "it is expensive" or "I will let you know later".
You will also work on following up naturally, professionally and without pressure.
04Simple sales flow
How to organize the process from inquiry to closing.
The focus is to build a basic sequence to manage interested people, record conversations, define next steps and stop relying on improvisation.